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Activation and Licensing

• How do I activate my software / I am receiving an activation error.
• How do I apply my license file / I am receiving a licensing error.

Searching and Results

• My sensitive information/data/matches/results/etc are not being found.
• Results are missing when searching Microsoft Office files.
• Does Identity Finder search Outlook *.ost files?
• Signed or encrypted Outlook E-Mail messages are not being searched.
• How do I create Custom Types using regular expressions?

Using Identity Finder

• How do I remove a password from something I secured with Identity Finder?
• How do I reset my Profile Password?

Enterprise Configuration and Deployment

• How do I deploy Identity Finder?
• My clients aren’t showing up in the console.
• How do I make installation packages for Mac and Windows?
• How do I enable HTTPS for for client/console communication?
• Where can I read more about configuration settings?

Errors

• I am receiving an error about MAPI32.DLL
• I am receiving an error or the application is exiting during an Outlook E-Mail search.
• My virus scanner is creating alerts during Identity Finder searches.
• The Identity Finder client reports that it is out of memory.